Salesforce Administrator

Salesforce Administrator

Hybrid Role - 3 days onsite in Norfolk, VA; 2 days remote

Recreational Dealer Solutions, a Dominion Enterprises company, is seeking a Salesforce Administrator to join our Norfolk, VA team. As Salesforce Administrator, you will maintain and support our Salesforce, Certinia, and AppExchange applications. This role will serve as a primary contact for internal users, ensuring seamless system performance, data integrity, and end-user support. You will work closely with business systems and operations teams to improve processes and enhance the user experience.

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What You’ll Do

1. Administer Salesforce, Certinia, and AppExchange applications

2. Manage user accounts, profiles, roles, and permission sets to ensure appropriate access and security

3. Respond to end-user issues and training requests

4. Maintain system metrics to monitor usage and data quality

5. Identify usage issues and develop functional and technical communication plans to address them

6. Partner with management to analyze problems, recommend corrective actions, and implement solutions

7. Collaborate with vendor partners to design and deliver integrated and scalable Salesforce solutions

8. Maintain enhancement and issue logs; act as the initial point of contact for internal requests, issue resolutions, and trainings

9. Implement and maintain complex sales and service workflows, including flows, validation rules, and other automation tools

10. Oversee data integration and quality processes

11. Monitor and maintain system security and data access policies in alignment with organizational compliance standards

12. Support release management processes including sandbox testing, deployment coordination, and change documentation

13. Build and maintain custom reports and dashboards to support operational insights and decision-making

14. Document configuration, processes, and best practices to support scalability and knowledge sharing

15. Provide training and one-on-one support to users

What You Bring To The Table

1. BS/BA degree preferred, or equivalent professional experience

2. Experience administering and/or developing in a Salesforce environment

3. Salesforce Administrator Certification is preferred

4. Demonstrated ability to test, implement, and document Salesforce system changes independently

5. Excellent communication skills, with the ability to translate technical concepts for diverse audiences

6. Detail-oriented with strong analytical and problem-solving skills

7. Strong Microsoft Excel skills (formulas, pivot tables, etc.)

8. Effective time management and organizational skills

9. Adaptability in fast-paced, dynamic environments

10. Familiarity with project management tools and methodologies is a plus

Why You’ll Love It Here

1. Work with a collaborative and supportive team

2. Contribute to impactful systems that drive operational efficiency

3. Opportunity to grow your Salesforce skillset and business acumen

4. Benefits for full-time employees include medical, dental, vision, flexible spending account; 401k, company match up to 4% fully vested on day one of employment; paid vacation, company holidays and sick leave; corporate discount opportunities.  

This role offers a compensation of approximately $85,000 / annually. Compensation factors include geography, experience, education, job demands, job market, etc. Additional benefits for full-time employees include medical, dental, vision, flexible spending account; 401k, company match up to 4% fully vested on day one of employment; paid vacation, company holidays and sick leave; corporate discount opportunities. This job posting will stay open until the position is filled or deemed to be no longer necessary. 

About DE

Dominion Enterprises (DE) is a privately held data services and software services conglomerate offering client solutions through stand-alone businesses serving several verticals including automotive, hospitality, franchise, real estate and powersports. Our customers rely on our B2B products and services through DataOne Software, Dominion DMS, Activator Dealer Solutions, Dealer Specialties, Cross-Sell, Travel Media Group, Franchise Ventures, PrimeStreet, and Recreational Dealer Solutions. DE is headquartered in Norfolk, Virginia. We are proud of our collaborative, innovative, team-oriented work environments, excellent career enrichment opportunities, community service opportunities, competitive earnings, and comprehensive benefits package including a generous 401(k) plan. DE is an equal opportunity employer and supports a diverse workforce, and is a drug-testing employer.